At Adrij Software Private Limited (hereinafter referred to as “we,” “us,” or “our”), we strive to provide high-quality website development services and ensure client satisfaction. This Refund and Returns Policy outlines our procedures regarding refunds for services rendered.
1. General Policy on Services
Our services primarily involve custom App and Game Development, website design, development, and related digital solutions. Due to the bespoke nature of these services, which involve significant time, effort, and resources from the outset of a project, our refund policy is structured as follows:
2. Refund Eligibility and Timeline
- Initial Deposit (Non-Refundable): A non-refundable deposit, typically 50% of the total project cost, is required to commence any website development project. This deposit covers initial consultations, research, planning, concept design, and the allocation of resources. This deposit is strictly non-refundable under any circumstances once paid.
- Milestone Payments (Case-by-Case Basis): For projects structured with milestone payments (as detailed in your Project Agreement or Statement of Work), refund eligibility for payments made beyond the initial deposit will be considered on a case-by-case basis.
- If a project is terminated by the Client before a specific milestone is completed, and if the work completed by Adrij Software Private Limited for that milestone is demonstrably less than the corresponding milestone payment, a partial refund may be considered.
- Any refund for milestone payments will be calculated based on the actual work completed and services rendered up to the date of termination, minus any unrecoverable costs and the initial non-refundable deposit.
- Refund requests for milestone payments must be submitted in writing within [e.g., 7] calendar days of the relevant milestone payment date.
- Completed Projects (No Refunds): Once the website development project is fully completed, delivered to the Client, and the final payment has been made, no refunds will be issued. This includes situations where the Client changes their mind about the design, functionality, or business direction after final delivery.
- Maintenance & Support Services (Pro-Rata): For ongoing maintenance, support, or subscription-based services, if explicitly offered and contracted:
- If you cancel a pre-paid service period, a refund may be issued on a pro-rata basis for the unused portion of the service, calculated from the date of cancellation.
- Refund requests for maintenance/support services must be submitted in writing within 30 days of the service termination date.
3. How to Request a Refund
All refund requests must be made in writing via email to our contact information provided.
- Your Business Name: Adrij Software private Limited(sample)
- Your Billing Name: (INV006/Payment Method)(sample)
- Project Name/Description: A clear description of the project for which you are requesting a refund.
- Reason for Refund: A detailed explanation of why you are requesting a refund.
- Invoice Number(s): The relevant invoice numbers pertaining to the payments for which a refund is sought.
Upon receipt of your refund request, we will review it and respond within10-15 business days. We reserve the right to request additional information to process your request.
4. Refund Process
If a refund is approved, it will be processed within 30 business days of the approval date. Refunds will be issued via the original payment method used where possible, or via bank transfer if the original method is not feasible. The Client will be responsible for any transaction fees associated with the refund.
5. Non-Refundable Items/Situations
The following items/situations are generally non-refundable:
- Initial deposits for all projects.
- Any third-party expenses purchased on behalf of the Client with prior approval (e.g., domain registration fees, hosting fees, stock photography, premium plugin licenses).
- Services that have been fully rendered and delivered.
- Work that has been significantly progressed and corresponds to payments received, even if the project is terminated prematurely by the Client.
- Situations where the Client’s business or personal circumstances change after project commencement, making the website no longer necessary.
6. Changes to This Policy
We reserve the right to modify or replace this Refund and Returns Policy at any time. Any changes will be posted on our website with a new “Effective Date.” We encourage you to review this policy periodically.
7. Contact Information
For any questions regarding this Refund and Returns Policy or to submit a refund request, please contact us at:
Adrij Software Private Limited
contact@adrijsoftware.com